Senin, 12 Oktober 2015

Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement,

Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran

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Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran

Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran



Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran

Read Online and Download Ebook Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran

This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative. The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.

Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran

  • Amazon Sales Rank: #2725250 in Books
  • Published on: 2015-03-03
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .29" w x 6.00" l, .40 pounds
  • Binding: Paperback
  • 128 pages
Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran

About the Author Jerry Pounds is President, International Division for Quality Safety Edge. Jerry has 40 years of consulting and coaching experience in applying the behavioral approach to quality, safety, and all areas of human performance improvement. He has designed and implemented hundreds of strategic performance improvement initiatives in almost every major industry category such as agriculture, aircraft, automotive, insurance, manufacturing, mining, pharmaceuticals, and retail. Jerry specializes in the development of behavior-based recognition systems and award-winning performance and quality improvement initiatives. Tom Werner is a Senior Consultant at Quality Safety Edge. Tom has over 30 years’ experience as an organizational consultant, coach, trainer, and facilitator. He has improved quality and changed organizational cultures through organizational behavior management, team effectiveness, process redesign, and continuous improvement. Tom has worked in a wide range of settings and industries, including manufacturing, refining, utilities, consumer products, banking, paper, and financial. Bob Foxworthy is Vice President Latin America Market for Quality Safety Edge. Bob has implemented behavior-based quality in Mexico and the United States. An award-winning consultant, over 40 years Bob has implemented behavioral solutions all over the world. Bob’s specialties include organizational behavior management, Behavior-Based Safety, leadership development, executive coaching, improving customer-supplier alignment, and organizational culture change. Bob’s industry experience includes oil and gas, hydro, nuclear energy, food production, paper production, marketing, sales, and general management, aviation, rail operations, heavy manufacturing, computers, textiles, waste management, government and police leadership, and small business development. Daniel Moran, Ph.D., BCBA-D is Senior Vice President of Quality Safety Edge and has 20 years of experience applying behavioral principles in business environments around the world. He has conducted safety and quality improvement initiatives in a variety of industries including construction, pulp and paper, manufacturing and petroleum. Daniel pioneered the blending of Acceptance & Commitment Training with organizational behavior management in order to improve results in quality assurance, leadership consulting, Behavior-Based Safety, innovation training, and executive coaching.


Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran

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Most helpful customer reviews

0 of 0 people found the following review helpful. This book put my own thoughts into words. By Craig R. This seems like the missing link to make our quality system actually function.It is all about training, feedback, and especially getting supervisors to do their job in a much more successful manner. We need people to be active in making things better, not just accepting low quality and low productivity.

0 of 0 people found the following review helpful. This is a great book, easy to read By Jorge Guzman This is a great book, easy to read, understand the concepts and be able to apply them in real situations. This should be a must-read for professionals working in the quality arena or managers looking to improve their quality goals.

0 of 0 people found the following review helpful. the author jerry is a good friend and associate By Amazon Customer yes. the book served its purpose. the author jerry is a good friend and associate :)amazon's service for shipment worked very well. all on time and smooth till to my desk.thank you amazon

See all 5 customer reviews... Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran


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Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran

Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran

Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran
Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement, by Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran

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